Refund Policy

Youth & Soul believes in transparent, upfront pricing with no fees. If you are not approved for a telehealth program, or if you change your mind about an eligible marketplace purchase, we will make it right.

1. Telehealth Program Refunds

All telehealth programs require a medical review by a licensed clinician. If the clinician determines that treatment is not appropriate or safe for you, you will receive a full refund of any upfront payment. No membership fees, no shipping charges, and no restocking fees apply.

Refunds are typically issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

2. Marketplace Product Returns

Unopened and unused physical products may be returned within 30 days of delivery for a full refund, provided they are in their original packaging. Perishable, opened, or consumed items are not eligible for return unless damaged or defective upon arrival.

If you receive a damaged or defective product, please contact us within 14 days of delivery with photos and your order details. We will issue a refund or replacement at no cost.

3. Subscriptions & Recurring Billing

Subscription programs may be cancelled at any time. If you cancel, you will continue to receive any shipments already paid for, and billing will stop at the next cycle. Refunds for already-charged recurring orders are handled on a case-by-case basis if the order has not yet shipped.

4. Non-Refundable Items

The following are not eligible for refund:

• Opened or partially used supplements, medications, or skincare products
• Prescription items that have already been compounded and shipped
• Gift cards, promotional codes, or brand discount codes
• Services that have already been fully rendered (e.g., completed consultations)

5. How to Request a Refund

Contact our support team with your order number, email address, and reason for the refund. We review all requests within 1–2 business days.

Email: hello@youthandsoul.com
Phone / SMS: +1 (307) 448-1931
Address: Los Angeles, CA

6. Processing Time

Approved refunds are processed within 3–5 business days. It may take an additional 3–5 business days for the funds to appear on your statement.

7. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted at youthnsoul.com/refund-policy.

8. Contact

For any questions about refunds, returns, or cancellations, contact us at hello@youthandsoul.com or +1 (307) 448-1931.